Order Processing Time

All orders are processed within 2–4 business days after payment confirmation. If there is any unexpected delay due to stock checks, seasonal demand, or courier issues, we will inform you immediately by email or phone.

Shipping Methods & Estimated Delivery Time

We partner with trusted delivery companies to ensure your furniture arrives safely and on time. Estimated delivery times are:

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  Major cities: 3–7 business days
  
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  Other regions: 5–10 business days
  

A tracking number will be sent to you as soon as your order is shipped.

Shipping Fees

Shipping fees are calculated automatically at checkout based on weight, dimensions, and delivery location.

Delivery Conditions

• 
  Please ensure that the provided address and phone number are accurate.
  
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  If delivery cannot be completed due to incorrect information or the customer being unreachable, the shipment may be returned or reattempted.
  
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  Additional charges may apply for rescheduling delivery.
  

Damaged or Missing Items

If you receive a damaged or incomplete item, report it within 48 hours of delivery. Please include clear photos of the issue so we can arrange a replacement or solution promptly.

2. Returns & Exchanges

Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, undamaged, and returned in its original packaging.

Non-Returnable Items

The following items cannot be returned:

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  Customized or made-to-order furniture
  
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  Mattresses or large furniture items that have been unboxed or assembled
  
• 
  Home accessories once opened
  

Refunds

Refunds are issued within 5–7 business days after the returned item is received and inspected. Refunds are processed to the original payment method. Shipping or service fees may be deducted when applicable.

3. Privacy Policy

Information We Collect

We only collect information required to fulfill your order and enhance your shopping experience, such as:

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  Full name
  
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  Phone number
  
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  Email address
  
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  Shipping address
  
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  Order and payment details
  

How We Use Your Information

Your information may be used for:

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  Processing and delivering your order
  
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  Sending updates on shipment status
  
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  Contacting you for order-related issues
  
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  Improving website performance and customer service
  
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  Fraud prevention and security
  

Data Protection

We use secure, industry-standard systems to protect your data. We do not sell or share your information with third parties except for:

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  Delivery companies to ship your order
  
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  Payment processors to handle secure payments
  
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  Legal authorities when required by law
  

Payment Security

All online payments are processed through encrypted and certified payment gateways. We do not store or access your credit card information.

Cookies

Our website uses cookies to improve performance, remember your preferences, and enhance your shopping experience.

4. Contact Us

If you have any questions regarding shipping, returns, or privacy, feel free to reach us at:

Address:

E No. 43-44, Dubai Municipality Property

Bur Dubai – Al Fahidi, Dubai, UAE

Phone: 0523999078

Email: info@hamdanroyal.com

Working Hours: Monday–Saturday, 10:00 AM – 7:00 PM